Empowering Small Business: The Impression of Know-how on U.S. Tiny Business (Next Edition)


  • Smaller small business is all-in: 95% of U.S. little organizations use at the very least just one know-how system, with superior-tech utilization correlating with progress in profits, employment, and gains.
  • Quite a few by now making use of AI: Almost a person in four compact companies have adopted Synthetic Intelligence (AI), top to improved effectiveness in advertising and communications. AI end users observed a 12-stage boost in their likelihood of revenue progress over non-AI customers.
  • Weary of polices: Irrespective of the added benefits of technology, about fifty percent of compact company owners categorical concerns around probable tech rules and the improved prices and litigation stemming from out-of-point out restrictions.

The latest version of the U.S. Chamber’s Empowering Smaller Small business report underscores how many know-how platforms enjoy a important job in helping compact corporations navigate challenges—like workforce shortages and inflation—and how small businesses that embrace technology outperform their friends and are additional optimistic about the long term. Providers are also on the lookout at rising systems like AI to include to their arsenal of electronic resources to contend and develop their company.

This carries on a development revealed in the inaugural version of this report produced in 2022 that showed how technological know-how assisted smaller companies help about 100 million work opportunities and lead $17.7 trillion to the U.S. overall economy during the pandemic, with 86% of modest organizations declaring tech was their “lifeline.” 

“Compact companies continue to be practically common in their adoption of a wide array of technology platforms. A little bit extra than in 2022, 95% of little business proprietors in the U.S. report working with at minimum a single sort of engineering system in the running of their business.”

  • 87%

    Amount of compact companies that noted amplified performance because of to technological innovation platforms

  • 1 in 4

    Total of smaller businesses making use of artificial intelligence

Coverage Tips

With out the right insurance policies in put to encourage a virtuous cycle of technologies advancement and adoption, small corporations could reduce their potential to adapt and confront the new issues of the 21st-century financial state. C_TEC presents the adhering to recommendations to policymakers to assure America’s smaller companies comprehend their likely as a result of digital equipment and platforms.

  • Enact smart nationwide info privacy laws. As pointed out in this report, most smaller businesses are involved about acquiring to comply with out-of-condition know-how polices. With 7 in 10 tiny organizations stating that restricting accessibility to facts could be damaging to their operations, it is important that Congress move a national privacy legislation that protects all People in america similarly and preserves the benefits of a present day electronic economic climate.
  • Get AI laws right. With virtually a single-quarter of small organizations presently making use of AI and viewing benefit from it, Congress need to ensure that the United States continues to be aggressive and encourages innovation although mitigating threat. In March 2023, the U.S. Chamber of Commerce’s Commission on AI Competitiveness, Inclusion, and Innovation launched a report highlighting the will need for a hazard-dependent tactic to AI regulation and not 1-measurement-fits-all bans, pauses, or rules.
  • Upskill the digital workforce and instruction. Thegovt will have to market a 21st-century workforce that involves modest organization owners and invests in Science, Know-how, Engineering & Math (“STEM “) and computer system science training to prepare the upcoming generation of electronic resource developers.
  • Prevent overexposure to liability.In 1996, Congress enacted Part 230 of the Communications Act, which normally stops interactive laptop products and services from getting liable for the pursuits of 3rd-get together material. Because 1996, the net and information-pushed financial system have thrived. Congress really should reject phone calls to outright repeal this landmark law.
  • Use honest competition policy. Some contend that America’s longstanding antitrust rules really should be employed to particularly concentrate on America’s technological innovation sector. Congress ought to chorus from passing competition legislation that singles out companies for enforcement and deprives the companies’ because of method.
  • Promote the gig overall economy. As outlined in the report, modest enterprises working with third-social gathering delivery platforms have benefited in conditions of development, employment, and revenue. Governments ought to avoid unnecessarily imposing limits on adaptable function preparationsor blocking app-dependent shipping businesses from communicating precious, adaptable earnings possibilities to the public.
  • Link all Us residents. Broadband entry is foundational for small corporations to use most digital applications and to hook up with people throughout the country. To enhance private sector initiatives, policymakers must make targeted investments in superior-pace broadband in unserved areas and should properly deal with broadband affordability for low-earnings Americans. To optimize these investments, policymakers must streamline allowing needs and ought to avoid high priced regulatory mandates such as public utility–style principles for broadband and domestic material requirements.
  • Modernize and digitize government. Eighty-two p.c of little corporations believe that the government should devote in IT modernization to assist streamline and improve significant smaller business demands like allowing and specialist licensure. By investing in upgraded IT, the governing administration will deliver superior company to constituents and conserve money in the lengthy run.


To measure the outcome that a varied range of know-how platforms has had on smaller enterprises and the overall economy, the Chamber Technologies Engagement Heart (C_TEC), functioning with Teneo Analysis, executed a nationwide survey and econometric evaluation of the U.S. compact organization ecosystem. We identified that technological know-how is a driver of financial accomplishment for modest firms and that policymakers have to encourage an setting that enables all enterprises to triumph with electronic instruments.